Returns & Exchanges

We want you to be completely satisfied with your Pimoroni gear, which is why we offer a 30-day return window for unused items in their original packaging. Whether it's a faulty sensor or a change of heart, our team is here to help you get back to your project quickly.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original condition and packaging. For technical faults, please consult our support forums first as many issues can be resolved with a quick firmware update.

• 2.
  Contact Support

  Email our support team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Secure Packaging

  Safely pack your items—preferably in the original box—and clearly mark the outside of the package with your assigned RMA number to prevent processing delays.

• 4.
  Ship and Refund

  Send the package back to our UK warehouse via a tracked service. Once inspected, we will issue a refund to your original payment method or dispatch a replacement.